Refund policy

Purchase and Sale of Carbon Offsets. Each carbon offset purchased by Customer from Indigo (a “Carbon Offset”) represents the sequestration of, or reduction of emissions in, carbon or other greenhouse gasses by approximately one (1) metric ton. All prices quoted include sales taxes and other local levies. Customer acknowledges that any Carbon Offset purchased from Indigo may not be immediately available at the time of purchase and, in such event, Indigo shall, within one year from the date of Customer’s date of purchase of the Carbon Offset, provide Customer with reasonable proof of actions that demonstrate that the promised quantity of carbon emissions has been reduced or sequestered (“Evidence of Offset”). Evidence of Offset may be, but is not required to be nor limited to, the transfer of an independent third party-verified carbon credit (a “Carbon Credit”) from Indigo to Customer. In the event Indigo cannot present Evidence of Offset to Customer within one (1) year from the purchase date of the applicable Carbon Offset, Customer may demand that Indigo present such Evidence of Offset within ten (10) days of such notice or otherwise refund the amount paid by Customer for such Carbon Offset. Failure by Customer to make demand of Evidence of Offset within eighteen (18) months of the Carbon Offset purchase date will constitute a waiver by Customer of any right to a refund for the applicable Carbon Offset purchased. Indigo will honor any refund request by Customer received within thirty (30) days from the date of purchase of the Carbon Offset. As used herein, the date of purchase or purchase date of a Carbon Offset is the date that Customer makes payment to Indigo of such Carbon Offset.